Origin will always do it’s best to ensure that your products arrive in a safe and timely manner. All packages will come in discreet packaging and will not come labeled with the contents of the package clearly labeled. In the case of international shipments, we may be required to disclose the contents of the package on a shipping/customs manifest.
Packages will be wrapped in a plastic tear proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.
If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one(1) time, if the credit is not used in full, the remaining credit becomes void and Origin we will be unable to reissue a new coupon code for the remaining balance.
All of our packages are shipped through a traceable and secure method. In the rare event that a package goes missing or is damaged, we will do our best to make the situation right. This includes investigating with the shipping courier, and replacing, crediting, or refunding the order.
In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.
In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 days. On the third day we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you a refund/credit will not be provided for any replacement items we may choose.
Origin will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Origin reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.